Last updated: 3 September 2026
No subscription to cancel
OneShot sells prepaid job-credit bundles. These are one-time purchases and do not renew automatically, so there is no recurring subscription to cancel.
General refund rule
Purchases are generally final and unused credits are not refundable merely because you change your mind, no longer need the service, or do not obtain the employment outcome you hoped for. Credits do not currently expire, so unused credits remain available in your account.
A used credit is non-refundable once the personalised application kit has been successfully generated because the digital service has been delivered.
Failed or undelivered service
If generation fails before a complete kit is delivered, the credit should be returned automatically so you can try again. If a payment succeeds but the purchased credits are not added, a credit is deducted without delivery and not restored, or a persistent technical defect prevents us from supplying the purchased service, contact us. We will investigate and, as appropriate, restore or replace the credits, correct the service, or provide a refund.
Duplicate or incorrect charges
We will investigate duplicate, unauthorised, or incorrect charges. Use our support and grievance form, enter the purchasing email address, and include the Razorpay payment reference, date, and amount. Do not send full card, bank-account, OTP, or UPI PIN details.
How to request a review
Contact us as soon as reasonably possible after discovering the issue. Include your OneShot account email, the affected application or purchase, and a brief description. We may ask for information needed to verify the transaction and diagnose the problem.
Refund timing
If a monetary refund is approved, we aim to initiate it to the original payment method within seven business days. Razorpay, your bank, or your payment provider may require additional time to display the refund. Credit restoration may occur sooner.
Consumer rights
Nothing in this policy limits a refund, replacement, correction, or other remedy that must be provided under applicable law, including where a paid service is materially defective, deficient, not delivered, or not as described.